Business Process Optimization
A custom redesign for efficiency
We redesigned the phone operator key entry interface and database, and re-engineered information capture and flow into a much simpler process. This allowed the sales team to become more efficient when taking calls and the new system delivered a huge improvement in customer service.
The business keeps track of its targets, revenue and achievements through the tailor-made IT system, which quickly draws out information ranging from customer frequency and preferences, delivery times, peak periods and special promotions. Integrating many aspects of their business into their custom-built IT systems means they can now access relevant data quickly, and anticipate and deal with high demand at specific times.