The Issue

These tools are technically complex and require specialist expertise to support them and troubleshoot problems as and when they arise. Particularly as the range of tools in use increases, most organizations are unable to invest in having technical support staff with the necessary expertise to support all of them to the necessary standard. Furthermore, IT departments are generally overstretched as it is, and cannot take on yet more responsibilities particularly those of a very demanding nature such as the support of security tools.

The Solution
One possibility is to have support and maintenance contracts in place with the various vendors that sold you the tools in the first place. However, as your range of tools increases, this will generally mean having multiple contracts in place with multiple vendors and this can rapidly become a nightmare to manage. It is also fair to say that many organizations find that the levels of technical support available from product sales organizations are disappointing.

The intelligent solution is to have one support contract with a one stop shop that has authentic and deep levels of technical expertise and is able to support your entire security infrastructure. The SafeComs Managed Security Service is exactly that. By blending the IT security expertise of SafeComs with the massive experience of our sister organization RedWorld (www.redworld.com.au) in IT Service Management and technical support, we are able to offer a Managed Security Service that is unique in the Asian market today.

In addition to technical support, our Managed Security Service also includes advice on which tools to purchase to meet the specific needs of your organization, and which will provide the best value for money.

For an initial discussion on how SafeComs can save you time and money whilst simultaneously providing you with significantly superior technical support, please call us or send an e-mail wed be very happy to talk with you.

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