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Virus Infection ?
Your computer has been infected by a virus, what should you do?

Risk for your Data?

virus email infection

There has not been a single destructive virus since 2002, so you are probably not going to lose any data. 

This is not a guarantee but there is a great chance that your virus is going to be more of an annoyance than anything else. It can however represent serious down time, if you are part of a large network and if your computer has infected some others on your network which in turn will propagate the infection...

The important mechanism in a clean up is to set firewalls in between infected zones and treat them thoroughly, avoiding infection to other zones, and also avoiding the infection to come back to the cleaned area.

How do we do this?

simply follow these instructions:

1. Before you do anything:
- Disconnect your computer from the network to avoid spreading the infection.
- Disconnect any other external connections, Floppy drives, or USB drives.

If the infection propagated to multiples computers and servers in your company, immediately This e-mail address is being protected from spambots. You need JavaScript enabled to view it service. We can help you: +66 (0)2 259 6282. Otherwise read the following for cleaning up yourself.

If you can still use the internet, try an automatic cleaning from an Antivirus company like Trendmicro (housecall service), Panda software or use Sophos free tool regularly to verify the quality of your protection. Be aware that some viruses will disable the access to these sites and it might require deeper knowledge to re-enable their access.

2. Make sure you Anti-Virus software is current and updated with Virus Definition updates. Use your Anti-Virus / Anti-Spyware applications to scan all discs and files on the computer. Remember to scan all discs & USB drives that have been in contact with your computer. If you are not up to date, you need to obtain the latest virus definition and scanner engine update from the main site using another computer and downloading them on a RAM key.

3. Make sure your Operating system (ie Windows) is up to date with Security Patches and Updates. Same applies here, if you are not up to date, obtain the latest service pack and patches on a CD/DVD to install

computer virus - infection4. If you still cannot clean the viruses, search the database of your Antivirus company or its competitors on the Internet for cleaning methods. They usually have advise and detailed methods to eradicate any possible infection.

5. If the disinfection fails, which happens with Root kits and deep viruses, you might need to backup all your data, reformat your HD and reinstall your applications. Files containing your data can be cleaned before being re imported on your PC.

SafeComs peace of mind. Contact us.

 

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